Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany

Zusammenfassung Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz. Summary This article examines the usage of Social Media during the Floods 2013 in Germany. Twitter, Facebook, Google Maps and other platforms were used by affected citizen and volunteers to coordinate help activities among themselves providing an additional and significant contribution to the official emergency management. Beside the qualitative analysis of selected emergent volunteer communities interviews were conducted with Facebook group founders. The objectives of this study are on the one hand to analyse the use behaviour of social media in disaster settings, on the other hand to identify capabilities of designing and extending social media for emergency management purposes.

[1]  Monika Büscher,et al.  Peripheral response: Microblogging during the 22/7/2011 Norway attacks , 2012, ISCRAM.

[2]  Leysia Palen,et al.  "Voluntweeters": self-organizing by digital volunteers in times of crisis , 2011, CHI.

[3]  Kate Starbird,et al.  Designing for the deluge: understanding & supporting the distributed, collaborative work of crisis volunteers , 2014, CSCW.

[4]  Thomas Ludwig,et al.  Anforderungen und technische Konzepte der Krisenkommunikation bei Stromausfall , 2013, GI-Jahrestagung.

[5]  E. L. Quarantelli,et al.  Emergent Citizen Groups and Emergency Management. , 1985 .

[6]  Volkmar Pipek,et al.  Social software as an infrastructure for crisis management-A case study about current practice and potential usage , 2011, ISCRAM.

[7]  James D. Hollan,et al.  Distributed cognition: toward a new foundation for human-computer interaction research , 2000, TCHI.

[8]  Volkmar Pipek,et al.  Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations , 2012, Int. J. Inf. Syst. Crisis Response Manag..

[9]  Leysia Palen,et al.  Trial by fire: The deployment of trusted digital volunteers in the 2011 shadow lake fire , 2012, ISCRAM.

[10]  I. Helsloot,et al.  Citizen Response to Disasters: A Survey of Literature and Some Practical Implications , 2004 .

[11]  W. Scott Neal Reilly,et al.  Model-based measurement of situation awareness , 2007, 2007 Winter Simulation Conference.

[12]  Kate Starbird,et al.  Delivering patients to sacré coeur: collective intelligence in digital volunteer communities , 2013, CHI.

[13]  Amanda Lee Hughes,et al.  Collective Intelligence in Disaster: Examination of the Phenomenon in the Aftermath of the 2007 Virginia Tech Shooting , 2008 .

[14]  Leysia Palen,et al.  Microblogging during two natural hazards events: what twitter may contribute to situational awareness , 2010, CHI.