The Management Model Development of User Experience Design in Organization - A Case Study for Taiwan Technology Industry

This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.