Stress, the quality of work, and repetition strain injury in Australia

Abstract Widespread concern developed in the 1980s in Australia about repetition injuries among keyboard operators, particularly in the Australian Public Service. Government departments were found to vary in their injury rates and this research seeks to explain the variation. It is hypothesized that it is associated with differences in job stress or, more generally, the quality of work. A survey was carried out, using the Insel and Moo Work Environment Scale and certain other job stress variables and the hypothesis was confirmed. The paper draws conclusions about the need to redesign jobs in order to reduce the risk of repetition injuries.

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