Developing a Customer Oriented Lean Production System Using Axiomatic Design and Fuzzy Value Stream Mapping

This chapter proposes a comprehensive methodology to design a customer-oriented production system. To this end, an axiomatic design (AD) based methodology is developed by employing one of the most widely used lean techniques, value stream mapping (VSM). The methodology is designed in three stages: (i) analyzing the current state, (ii) applying the AD method, and (iii) designing the future state. To consider the inherent vagueness of the processes, a fuzzy approach is embedded into the VSM within the context of the proposed methodology, in the first and third steps. To show the applicability of the proposed methodology, a real case study from a water-meter producer is conducted. The lead time is an indicator to show how fast a company responds to customer demands. Therefore, it is employed as a metric to compare current and future states. The process and lead times are defined by using triangular fuzzy numbers (TFNs) to capture the ambiguity in work-in-process (WIP) levels in the company. Computational results show the effectiveness of the proposed methodology in terms of comparison metric, i.e. manufacturing lead-time. This study provides a guideline for academicians and researchers and aims to be a stepping stone for future studies.

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