A toolkit method to match up end user needs with salesforce.com solutions

The recent trend in Software-as-a-Service (SaaS) offers the end user ready-to-use software systems via a new delivery model. Market leader Salesforce.com can be seen as the prototypical implementation of SaaS software. One of the key assumptions made by Salesforce.com is that end users do not need explicit support to express their user need information. Therefore, no explicit methodology is offered to combine solution information with the end user’s need information to design a responsive Salesforce.com product. We will provide a method for end users to express their requirements in order to discover how the Salesforce.com Sales Force Automation (SFA) application should be configured. By using the toolkit, the end user will discover which part of his needs are covered by means of the SFA application. This way, the user will be able to start his end-user development path for the covered functionality, and use the resulting toolkit models to communicate to other stakeholders what is missing in the Salesforce.com SFA application.