Assessment of supplier quality performance of computer manufacturing industry by using ANP and DEMATEL

Purpose – The purpose of this paper is to establish an integrated model of Analytic Network Process (ANP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL), to assist enterprises to process supplier quality performance rating and comparison and find the core improvement direction to create the value of all supply chain members. Design/methodology/approach – This study used the integrated model to process supplier quality performance rating and comparison, which not only improved the order-winners and qualifiers and continued to increase supplier quality performance, but resolved the complex and difficult cause-effect relation issue to find out core improvement items. The cases of Taiwanese industrial computer manufacturers were used to describe the application and benefits of this methodology. Findings – The results recommended that the improvement item of supplier A shall focus on design and quality conformance. The recommended improvement item and order for supplier B is design, delivery rel...

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