단일 접점창구로서 기업정보포탈(EIP)의 활용방안

As information sharing becomes more important and comphcated EIP(Enterprise Imformation Potals) is playing a prvotal role in user interface by linking to various extermal and internal information sources, which can be structured and unstructured EIP integrateds various systems, such as EEMS, KMS, ERP, SCM, CRM, and E-mail. The desirable characteristics of EIP should be ① to provide easy interface, ② to process tasks fast and flexibly and, ③ to minimize time and cost, EIP support team project, knowledge management, customer service, e-mail, bullentin board, online authorizaing, imaging, online chatting, scheduling, as well Therefore, EIP should be developed as a single interface for employees, customers, and providers This viewpoint is further explored using various case studies.