E-government in India: modelling the barriers to its adoption and diffusion

In a vibrant Indian economy, Electronic Government (e-government) is seen as a sign of more transparency and better service to its citizens by the government. But there exist several barriers to the adoption and diffusion of e-government in India. These barriers prevent e-government initiatives to reach the larger populace for which they are designed and implemented. Using Interpretive Structural Modelling (ISM), this paper has developed a hierarchy of these barriers. This classification provides a useful tool to e-government strategists to differentiate between independent and dependent variables and their mutual relationships that would help them to focus on those key variables that are most important for effective e-government.

[1]  Tony Cornford,et al.  A Policy Making View of E-Government Innovations in Public Governance , 2003, AMCIS.

[2]  C. Lane,et al.  The Social Constitution of Trust: Supplier Relations in Britain and Germany , 1996 .

[3]  Charles Oppenheim,et al.  National Information Policy developments worldwide I: electronic government , 2002, J. Inf. Sci..

[4]  Ravi Shankar,et al.  Supply chain risk management in SMEs: analysing the barriers , 2007 .

[5]  P. Norris.  Critical citizens : global support for democratic government , 1999 .

[6]  M. J. Moon,et al.  Linking Citizen Satisfaction with E-Government and Trust in Government , 2004 .

[7]  Grady E. Means,et al.  MetaCapitalism: The e-Business Revolution and the Design of 21st-Century Companies and Markets , 2000 .

[8]  Jorge Marcelo Montagna,et al.  A framework for the assessment and analysis of electronic government proposals , 2005, Electron. Commer. Res. Appl..

[9]  Andy McKay-Hubbard,et al.  Models of Trust for Knowledge-Based Government Services , 2003, EGOV.

[10]  Patrick Y. K. Chau,et al.  An evaluative framework for analysing e-government convergence capability in developing countries , 2004, Electron. Gov. an Int. J..

[11]  John N. Warfield,et al.  Developing Interconnection Matrices in Structural Modeling , 1974, IEEE Trans. Syst. Man Cybern..

[12]  David Landsbergen,et al.  ELIMINATING LEGAL AND POLICY BARRIERS TO INTEROPERABLE GOVERNMENT SYSTEMS , 1998 .

[13]  Lynn Davis,et al.  Best practices in electronic government: Comprehensive electronic information dissemination for science and technology , 2001, Gov. Inf. Q..

[14]  Ephrem Eyob,et al.  E-government: breaking the frontiers of inefficiencies in the public sector , 2004, Electron. Gov. an Int. J..

[15]  Richard Joseph.  Understanding the Digital Divide , 2001 .

[16]  Colin Camerer,et al.  Not So Different After All: A Cross-Discipline View Of Trust , 1998 .

[17]  Mete Yildiz,et al.  E-government research: Reviewing the literature, limitations, and ways forward , 2007, Gov. Inf. Q..

[18]  Jing Zhang,et al.  Exploring stakeholders' expectations of the benefits and barriers of e-government knowledge sharing , 2005, J. Enterp. Inf. Manag..

[19]  Jyoti Choudrie,et al.  Realising e-government in the UK: rural and urban challenges , 2005, J. Enterp. Inf. Manag..

[20]  Thomas Redman,et al.  The impact of poor data quality on the typical enterprise , 1998, CACM.

[21]  Ravi Shankar,et al.  Supply chain risk mitigation: modeling the enablers , 2006, Bus. Process. Manag. J..

[22]  D. Norris,et al.  Electronic Government at the Local Level , 2003 .

[23]  Donald F. Norris,et al.  Electronic Government at the Local Level , 2003 .

[24]  Richard Heeks.  Reinventing Government in the Information Age , 1999 .

[25]  Kyung-Ran Noh.  Best Practices in Electronic Government : Comprehensive Electronic Information Dissemination for Science and Technology , 2002 .

[26]  Kostas S. Metaxiotis,et al.  E-government: new concept, big challenge, success stories , 2004, Electron. Gov. an Int. J..

[27]  R. Shankar,et al.  ANALYSIS OF INTERACTIONS AMONG THE BARRIERS OF REVERSE LOGISTICS , 2005 .

[28]  Jin-Wan Seo,et al.  E-government in South Korea: planning and implementation , 2005, Electron. Gov. an Int. J..

[29]  Theresa A. Pardo,et al.  E-government success factors: Mapping practical tools to theoretical foundations , 2005, Gov. Inf. Q..

[30]  S. Deshmukh,et al.  Vendor Selection Using Interpretive Structural Modelling (ISM) , 1994 .

[31]  Patrick Dunleavy,et al.  Cultural Barriers to e-government , 2002 .

[32]  Janice M. Burn,et al.  Moving towards e‐government: a case study of organisational change processes , 2003 .

[33]  Ramaraj Palanisamy,et al.  Issues and challenges in e-governance planning , 2004, Electron. Gov. an Int. J..

[34]  Sushil K. Sharma,et al.  Assessing e-government implementations , 2004, Electron. Gov. an Int. J..

[35]  E. Fontela,et al.  Using interpretive structural modelling in strategic decision‐making groups , 2005 .

[36]  Rabee M. Reffat.  Developing a Successful e-Government , 2006 .

[37]  Ramayya Krishnan,et al.  Assessing data quality in accounting information systems , 1998, CACM.

[38]  Anol Bhattacherjee,et al.  Individual Trust in Online Firms: Scale Development and Initial Test , 2002, J. Manag. Inf. Syst..

[39]  José Ramón Gil-García,et al.  Understanding the evolution of e-government: The influence of systems of rules on public sector dynamics , 2007, Gov. Inf. Q..

[40]  Sharon S. Dawes,et al.  Government Information Management: A Primer and Casebook , 1991 .

[41]  Yuan Long,et al.  Synthesizing e-government stage models - a meta-synthesis based on meta-ethnography approach , 2005, Ind. Manag. Data Syst..

[42]  Panagiotis Georgiadis,et al.  Barriers to Electronic Service Development , 2005 .

[43]  Alok Mishra,et al.  E-Government: A global view and an empirical evaluation of some attributes of citizens , 2005, Gov. Inf. Q..

[44]  Debra Luling,et al.  Taking It Online: Anyway, Anyplace, Anytime.Tennessee Anytime , 2001 .

[45]  Sushil,et al.  Scenario building: A critical study of energy conservation in the Indian cement industry , 1992 .

[46]  Zahir Irani,et al.  Technical and organisational challenges facing transactional e-government systems: an empirical study , 2005, Electron. Gov. an Int. J..

[47]  Ravi Shankar,et al.  IT-enablement of supply chains: understanding the barriers , 2005, J. Enterp. Inf. Manag..

[48]  Hossein Sharifi,et al.  An Adaptive Approach for Implementing e-Government in I. R. Iran , 2004 .

[49]  S. Dawes.  Interagency information sharing: Expected benefits, manageable risks , 1996 .

[50]  Paul T. Jaeger,et al.  The endless wire: e-government as global phenomenon , 2003, Gov. Inf. Q..

[51]  Ranjit Bose,et al.  E-government: infrastructure and technologies for education and training , 2004, Electron. Gov. an Int. J..

[52]  Majed Al-Mashari,et al.  A benchmarking study of experiences with electronic government , 2007 .

[53]  Efthimios Tambouris,et al.  European Cities Platform for Online Transaction Services: The EURO-CITI Project , 2001, Bled eConference.

[54]  D. West.  Digital Government: Technology and Public Sector Performance , 2007 .

[55]  David C. Yen,et al.  E-Government: Evolving relationship of citizens and government, domestic, and international development , 2006, Gov. Inf. Q..