Ethnographic field work in requirements engineering

The requirements engineering (RE) processes have become a key in developing and deploying enterprise information system (EIS) for organisations and corporations in various fields and industrial sectors. Ethnography is a contextual method allowing scientific description of the stakeholders, their needs and their organisational customs. Despite the recognition in the RE literature that ethnography could be helpful, the actual leverage of the method has been limited and ad hoc. To overcome the problems, we report in this paper a systematic mapping study where the relevant literature is examined. Building on the literature review, we further identify key parameters, their variations and their connections. The improved understanding about the role of ethnography in EIS RE is then presented in a consolidated model, and the guidelines of how to apply ethnography are organised by the key factors uncovered. Our study can direct researchers towards thorough understanding about the role that ethnography plays in EIS RE, and more importantly, to help practitioners better integrate contextually rich and ecologically valid methods in their daily practices.