An evaluation of published recommendations on the design of man-computer dialogues

It is recognized that the design of an effective man-computer dialogue is crucial to the success of an interactive system. A review of the literature on the subject identifies a number of important aspects of dialogue design upon which much sound advice is given. However, there is a tendency for recommendations based upon a limited field of experience to be offered as more general advice causing apparent conflicts between suggestions emanating from different sources. Such conflicts can frequently be resolved by regarding each suggestion as an alternative strategy to be applied in a particular situation. It is concluded then that the definition of a framework for the classification of dialogue design recommendations would simplify the designer's task of retrieving those most relevant to his needs.

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