Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis

Abstract This article expands upon previous research on the job resourcefulness construct by examining the influence of role stressors (i.e., role ambiguity and conflict) on job resourcefulness and by examining the influence of job resourcefulness on job satisfaction and intentions to leave the firm. Given the current focus of businesses to “do more with less”, the research highlights the importance of role stressors in improving overall organizational efficiency and work outcomes. Drawing from previous work in both hierarchical personality and fit theories, the authors propose that situational determinants play an important role in overall job resourcefulness. An empirical study which utilized data obtained from a financial services institution supports the hypothesized relationships between role stressors, job resourcefulness, and job outcomes. Implications for practitioners and suggestions for future research in the area are discussed.

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