Human Mental Workload: Models and Applications

Cognitive work analysis (CWA) is a framework that has been used in many settings to describe various aspects of work. This paper outlines how CWA can be used to understand work and mental workload. The work domain, control task, and strategies analysis can be useful to understand the nature of work, work allocation and mental workload. Finally, the prediction of work patterns is discussed. Predicting the influence of new technologies on human work is a critical capability for the human factors practitioners of the future.

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