Vers un référentiel informationnel support à la gestion de conflits en conception collaborative de produits Etude de cas industriel

The new ways of designing products imply tight collaboration between actors and many knowledge exchanges between trades issued from various origins. Some conflicting situations can nevertheless occur. This article proposes a dynamic protocol defining the way of resolving conflicts as well as a data model allowing capitalizing the exchanged data; both applied to the design project of a stator magnetic sheet within Alstom Power Conversion Company. MOTS-CLES : conception collaborative, connaissances collaboratives, gestion de conflits, systeme d'information.