TAG: you're it!

With the explosion of various technologies throughout the university, Information Technology faces the challenge of providing a high level of customer service with the same number of support staff. To address this challenge, Millersville University developed a TAG (Technical Action Group) Team consisting of technical staff from all areas of Information Technology. The team's goal is to share information and address issues about technical projects. TAG Team meets once a month not only to discuss technical projects occurring throughout the campus but also technical projects occurring within Information Technology such as server and application upgrades, DHCP conversion, and domain structure changes. Many technical projects require assistance and support from more than one area of Information Technology. TAG Team meetings give individuals the opportunity to discuss how they can help each other; thus providing not only higher levels of customer service to the campus but also within Information Technology. In addition, the TAG team approach provides opportunities for individuals to learn and assist with aspects of other areas. The TAG Team approach ensures a more cohesive team within Information Technology. Some of our future ideas for TAG Team include inviting individuals from other departments and our student assistants. Also, TAG Team will start to investigate and evaluate new technologies and products and make recommendations to the management team. The TAG Team's overall goal is to remove silos and build bridges throughout the university.