Economic Aspects of Quality of Service for Internet based IT Services

[1]  Rüdiger Zarnekow,et al.  Technologies for the Electronic Distribution of Information Services - A Value Proposition Analysis , 2010, Electron. Mark..

[2]  L. Rodriguez de Lope,et al.  Cost models for Next Generation Networks with quality of service parameters , 2008, Networks 2008 - The 13th International Telecommunications Network Strategy and Planning Symposium.

[3]  Ramayya Krishnan,et al.  Service Adoption and Pricing of Content Delivery Network (CDN) Services , 2008, Manag. Sci..

[4]  Michael Tow Cheung,et al.  Measuring consumer satisfaction in internet banking: a core framework , 2008, CACM.

[5]  Rajkumar Buyya,et al.  A Taxonomy of CDNs , 2008 .

[6]  Kalevi Kilkki,et al.  Quality of Experience in Communications Ecosystem , 2008, J. Univers. Comput. Sci..

[7]  P. Reichl,et al.  From ‘Quality-of-Service’ and ‘Quality-of-Design’ to ‘Quality-of-Experience’: A holistic view on future interactive telecommunication services , 2007, 2007 15th International Conference on Software, Telecommunications and Computer Networks.

[8]  Alexander Osterwalder,et al.  The business model ontology a proposition in a design science approach , 2004 .

[9]  Benjamin Teitelbaum,et al.  What QoS research hasn't understood about risk , 2003, RIPQoS '03.

[10]  Janusz Gozdecki,et al.  Quality of service terminology in IP networks , 2003, IEEE Commun. Mag..

[11]  A. Parasuraman,et al.  Service quality delivery through web sites: A critical review of extant knowledge , 2002, Journal of the Academy of Marketing Science.

[12]  Chang Liu,et al.  Exploring the factors associated with Web site success in the context of electronic commerce , 2000, Inf. Manag..

[13]  Michael Devetsikiotis,et al.  An overview of pricing concepts for broadband IP networks , 2000, IEEE Communications Surveys & Tutorials.

[14]  A. Parasuraman,et al.  A conceptual framework for understanding e-service quality : implications for future research and managerial practice , 2000 .

[15]  Xipeng Xiao,et al.  Internet QoS: a big picture , 1999, IEEE Netw..

[16]  George Ghinea,et al.  QoS impact on user perception and understanding of multimedia video clips , 1998, MULTIMEDIA '98.

[17]  A. Parasuraman,et al.  A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .