Research Methods, Data, and Analytics: Examining Service Design and User Experience in TV- and Newspaper-Oriented Digital News Interfaces

Media organizations deliver news services online employing various design techniques and technologies to make services useful, usable, and effective for news consumers. How people use news services, their perceptions of them, and how their design impacts the user experience (UX) is an important area of study. In this chapter, the authors examine service design, UX, and related research methodologies and their importance for online news. Additionally, they report on a study that examined how the type of news provider (TV versus newspaper) and associated services affected user behavior and perception of the user experience. Participants perceived news websites differently based on the type of news provider and their interactions with services differed based on type of provider. The findings have implication for the UX research, specifically UX related to online news. Research Methods, Data, and Analytics: Examining Service Design and User Experience in TVand NewspaperOriented Digital News Interfaces

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