Commentary on "Damaged Merchandise?"

[1]  H. Rex Hartson,et al.  Developing user interfaces: ensuring usability through product & process , 1993 .

[2]  Lucy Suchman Plans and situated actions: the problem of human-machine communication , 1987 .

[3]  T. Cook,et al.  Quasi-experimentation: Design & analysis issues for field settings , 1979 .

[4]  Chris Argyris,et al.  Inner Contradictions of Rigorous Research. , 1984 .

[5]  Bonnie E. John Toward a deeper comparison of methods: a reaction to Nielsen & Phillips and new data , 1994, CHI '94.

[6]  D. Hoaglin Data for Decisions: Information Strategies for Policymakers , 1982 .

[7]  Christian Heath,et al.  Interpersonal Communication and Human-Computer Interaction: An Examination of the Use of Computers in Medical Consultations , 1993, Interact. Comput..

[8]  Sharon Oviatt,et al.  Multimodal interactive maps: designing for human performance , 1997 .

[9]  William M. Newman,et al.  Better or just different? On the benefits of designing interactive systems in terms of critical parameters , 1997, DIS '97.

[10]  Steve Loughran,et al.  Multimodal messages: the pen and voice opportunity , 1997, Interact. Comput..

[11]  H. H. Clark The language-as-fixed-effect fallacy: A critique of language statistics in psychological research. , 1973 .

[12]  Sharon L. Oviatt,et al.  Predicting hyperarticulate speech during human-computer error resolution , 1998, Speech Commun..

[13]  Jakob Nielsen,et al.  Usability engineering , 1997, The Computer Science and Engineering Handbook.

[14]  J R Lewis,et al.  Sample Sizes for Usability Studies: Additional Considerations , 1994, Human factors.

[15]  Jason Millman,et al.  Research on human behavior;: A systematic guide to method , 1972 .

[16]  Ben Shneiderman,et al.  Designing the User Interface: Strategies for Effective Human-Computer Interaction , 1998 .

[17]  J. C. Flanagan Psychological Bulletin THE CRITICAL INCIDENT TECHNIQUE , 2022 .

[18]  Darold Hemphill,et al.  The value of a baseline in determining design success , 1994, CHI '94.

[19]  Michael E. Atwood,et al.  Project Ernestine: Validating a GOMS Analysis for Predicting and Explaining Real-World Task Performance , 1993, Hum. Comput. Interact..

[20]  Wendy E. Mackay,et al.  HCI, natural science and design: a framework for triangulation across disciplines , 1997, DIS '97.

[21]  Jakob Nielsen,et al.  Finding usability problems through heuristic evaluation , 1992, CHI.

[22]  Robert J. House,et al.  Judgment calls in research , 1982 .

[23]  Richard M. Young,et al.  Options and Criteria: Elements of design space analysis , 1991 .

[24]  Peter C. Wright,et al.  Observations and Inventions: New Approaches to the Study of Human-Computer Interaction , 1991, Interact. Comput..

[25]  Peter C. Wright,et al.  A Cost-Effective Evaluation Method for Use by Designers , 1991, Int. J. Man Mach. Stud..

[26]  Jakob Nielsen,et al.  Estimating the relative usability of two interfaces: heuristic, formal, and empirical methods compared , 1993, INTERCHI.

[27]  Dominique L. Scapin,et al.  Guest editorial Usability evaluation methods , 1997 .

[28]  Jakob Nielsen,et al.  Improving a human-computer dialogue , 1990, CACM.

[29]  Cathleen Wharton,et al.  The cognitive walkthrough method: a practitioner's guide , 1994 .

[30]  Michael E. Atwood,et al.  Project Ernestine: analytic and empirical methods applied to a real-world CHI problem , 1995 .

[31]  Robert W. Bailey,et al.  Usability Testing vs. Heuristic Evaluation: A Head-to-Head Comparison , 1992 .

[32]  Kent Sullivan The Windows 95 user interface: a case study in usability engineering , 1996, CHI '96.

[33]  Colin Ware,et al.  An evaluation of an eye tracker as a device for computer input2 , 1987, CHI 1987.

[34]  Bonnie E. John,et al.  Evaluating a multimedia authoring tool , 1997 .

[35]  Robin Jeffries,et al.  User interface evaluation in the real world: a comparison of four techniques , 1991, CHI.

[36]  John M. Carroll,et al.  Infinite detail and emulation in an ontologically minimized HCI , 1990, CHI '90.

[37]  Stephen Pheasant,et al.  Ergonomics, Work and Health , 1991, Macmillan Education UK.

[38]  Sharon L. Oviatt,et al.  Predicting spoken disfluencies during human-computer interaction , 1995, Comput. Speech Lang..

[39]  I. Scott MacKenzie,et al.  Extending Fitts' law to two-dimensional tasks , 1992, CHI.

[40]  A F Monk,et al.  Errors in proofreading: Evidence for the use of word shape in word recognition , 1983, Memory & cognition.

[41]  John Rieman,et al.  The diary study: a workplace-oriented research tool to guide laboratory efforts , 1993, INTERCHI.

[42]  James W. Broyle AEGIS Status-Display Formats: Tradeoff Studies , 1991 .

[43]  Robert A. Virzi,et al.  Refining the Test Phase of Usability Evaluation: How Many Subjects Is Enough? , 1992 .

[44]  J.A. Adam Pinning defense hopes on Aegis , 1988, IEEE Spectrum.

[45]  D. Schoen,et al.  The Reflective Practitioner: How Professionals Think in Action , 1985 .

[46]  Christopher C. Heasly,et al.  A User-Centered Approach to the Design of a Naval Tactical Workstation Interface , 1993 .

[47]  Clare-Marie Karat,et al.  Comparison of empirical testing and walkthrough methods in user interface evaluation , 1992, CHI.

[48]  Jakob Nielsen,et al.  Heuristic evaluation of user interfaces , 1990, CHI '90.

[49]  James L. McClelland,et al.  An interactive activation model of context effects in letter perception: I. An account of basic findings. , 1981 .

[50]  Bonnie E. John,et al.  Learning and using the cognitive walkthrough method: a case study approach , 1995, CHI '95.

[51]  Alan F. Newell,et al.  Computer aided conversation for severely physically impaired non-speaking people , 1993, INTERCHI.

[52]  Stuart K. Card,et al.  Evaluation of mouse, rate-controlled isometric joystick, step keys, and text keys, for text selection on a CRT , 1987 .

[53]  B. Adelson,et al.  The Role of Domain Expenence in Software Design , 1985, IEEE Transactions on Software Engineering.

[54]  Michael E. Atwood,et al.  What is gained and lost when using evaluation methods other than empirical testing , 1993 .