Usability evaluation of mobile applications; where do we stand?

The range and availability of mobile applications is expanding rapidly. With the increased processing power available on portable devices, developers are increasing the range of services by embracing smartphones in their extensive and diverse practices. While usability testing and evaluations of mobile applications have not yet touched the accuracy level of other web based applications. The existing usability models do not adequately capture the complexities of interacting with applications on a mobile platform. Therefore, this study aims to presents review on existing usability models for mobile applications. These models are in their infancy but with time and more research they may eventually be adopted. Moreover, different categories of mobile apps (medical, entertainment, education) possess different functional and non-functional requirements thus customized models are required for diverse mobile applications.

[1]  Akash Singh,et al.  Evaluation criteria for assessing the usability of ERP systems , 2009, SAICSIT '09.

[2]  Jenny Preece,et al.  A Guide to Usability: Human Factors in Computing , 1993 .

[3]  Chrisna Jooste,et al.  Usability evaluation for Business Intelligence applications: a user support perspective , 2014, South Afr. Comput. J..

[4]  Derek Flood,et al.  Usability of mobile applications: literature review and rationale for a new usability model , 2013, Journal of Interaction Science.

[5]  Matthias Berger,et al.  Scalability of UX Activities in Large Enterprises: An Experience Report from SAP AG , 2011, HCI.

[6]  Myung Hwan Yun,et al.  Usability of consumer electronic products , 2001 .

[7]  Kasper Hornbæk,et al.  Current practice in measuring usability: Challenges to usability studies and research , 2006, Int. J. Hum. Comput. Stud..

[8]  John J. Marciniak,et al.  Encyclopedia of Software Engineering , 1994, Encyclopedia of Software Engineering.

[9]  Rex B. Kline,et al.  Usability measurement and metrics: A consolidated model , 2006, Software Quality Journal.

[10]  Andreas Holzinger,et al.  Mobile computer Web-application design in medicine: some research based guidelines , 2007, Universal Access in the Information Society.

[11]  Lutz Kolbe,et al.  Proposition of an m-business procedure model for the development of mobile user interfaces , 2005, International Conference on Mobile Business (ICMB'05).

[12]  Viswanath Venkatesh,et al.  Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability , 2002, Inf. Syst. Res..

[13]  Gülçin Büyüközkan,et al.  Using a multi-criteria decision making approach to evaluate mobile phone alternatives , 2007, Comput. Stand. Interfaces.

[14]  Çigdem Gencel,et al.  A Framework for Software Usability and User Experience Measurement in Mobile Industry , 2013, 2013 Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement.

[15]  Azham Hussain,et al.  Usability metric for mobile application: a goal question metric (GQM) approach , 2008, iiWAS.

[16]  Ben Shneiderman,et al.  Designing the User Interface: Strategies for Effective Human-Computer Interaction , 1998 .

[17]  Dongsong Zhang,et al.  Challenges, Methodologies, and Issues in the Usability Testing of Mobile Applications , 2005, Int. J. Hum. Comput. Interact..

[18]  Nadine Schuurman,et al.  The electronic Trauma Health Record: design and usability of a novel tablet-based tool for trauma care and injury surveillance in low resource settings. , 2014, Journal of the American College of Surgeons.

[19]  Jeffrey Rubin,et al.  Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests , 1994 .

[20]  Jasmine Travers,et al.  A user-centered model for designing consumer mobile health (mHealth) applications (apps) , 2016, J. Biomed. Informatics.