Business Process Change in Enterprise Systems Integration - Challenges and Opportunities

Currently, many organisations have undertaken systems integration with the aim of improving business performance, which potentially involves radical change in all organisational aspects, including business processes. The aim of this research is to explore and prioritise the challenges of Business Process Change (BPC) in Enterprise Systems Integrations (ESI) specifically focusing on two approaches that are Business Process Reengineering (BPR) and Business Process Modelling (BPMo), as well as identify the solutions for them. Literature review is carried out in order to explore and understand the BPC challenges of systems integration in BPR and BPMo perspectives. Secondly, a questionnaire is deployed to gather various industrial and academic views and compare these with findings from the literature. Then, BPC challenges are prioritised, and relevant solutions are recommended to address those challenges. The main finding of this research represents "minimising human Issues" as the most important BPC challenge in both areas of BPR and BPMo in ESI and the solutions such as top-down management and people involvement are proposed to address it.

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