Making Packaging Waste Sorting More Intuitive in Fast Food Restaurant

Consumers are accustomed to classifying garbage in front of recycling stations after finishing their meal at fast food restaurants. However, due to a lack of knowledge about the recyclability of the garbage items, and confusion caused by the weak design of the instruction system provided, many users are not able to complete the sorting task quickly or correctly. The low success rate of the customer’s garbage sorting subsequently results in employees having to spend more time and energy in the following rectifying work, which leads to extra and unnecessary costs for the corporation. Therefore, our researchers have attempted to explore the recycling process from a more cognitive perspective, and proposed a new concept for the sorting task, which is more intuitive and less confusing.