Specific Factors for ERP-Success Measurement in Healthcare

There are different success factors that influence the outcome of ERP-projects. According to Bullen and Rockart (1981), these success factors depend on five main influencing variables. One of these variables is industry. This shows that each industry has certain requirements on success measurement other industries, in general, do not. In healthcare for example the legal constraints are different from other branches. Each success measurement model has a specific aim and covers specific needs. It measures different success dimensions and can be used at different stages of ERP-projects. Some of the models consider different phases within ERP-projects others can be used to determine overall ERP-success after the implementation of an IS. One important factor for the use of such models is if the models covers branch specific needs in a way that allows the researchers to allocate meaningful results and recommendations for actions. This chapter investigates the specific needs on ERP-success measurement of the healthcare industry and the fit of the existing success measurement models for this use case.

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