Estudo sobre as diferenças de percepção dos fatores relacionais entre empresa e terceirizado

Abstract The objective of this work is to study the differences in the perception of the different levels of relationship between contractors and suppliers bearing in mind an environment wherein there are several suppliers competing to deliver service to one contractor. It aims to help contractors and suppliers to build up a long-term relationship. The study focuses on the existing models of inter-organizational relationships, as well as the analysis of multiple cases, so as to identify critical factors that lead to success, both from the point of view of the contractor and the supplier. The conclusion it arrives at is that the biggest discrepancy factors in terms of mutual perception between contractors and suppliers are: communication, trust and the sharing of risks and rewards. Key words Relationship between contractor and suppliers, perception gaps and outsourcing. Estudo sobre as diferencas de percepcao dos fatores relacionais entre empresa e terceirizado C LEVERSON R EGIS L INO M

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