Customer delight from theme park experiences. The Antecedents of Delight based on Cognitive Appraisal Theory
暂无分享,去创建一个
Noel Scott | Peiyi Ding | Jun Gao | N. Scott | Jun Gao | P. Ding | Jiangsu Ma | Jiangsu Ma
[1] K. Scherer. Studying the emotion-antecedent appraisal process: An expert system approach , 1993 .
[2] Joep Sonnemans,et al. The determinants of subjective emotional intensity , 1995 .
[3] Atìla Yüksel,et al. Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty , 2010 .
[4] R. Pieters,et al. Goal-directed Emotions , 1998 .
[5] Phoebe C. Ellsworth,et al. Shades of Joy: Patterns of Appraisal Differentiating Pleasant Emotions , 1988 .
[6] E. Sirakaya,et al. An examination of the antecedents and consequences of customer satisfaction. , 2004 .
[7] Frédéric F. Brunel,et al. Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context , 2002 .
[8] Andrew Ortony,et al. The Cognitive Structure of Emotions , 1988 .
[9] M. Schuckert,et al. Success factors of theme parks – An exploration study , 2007 .
[10] Ira J. Roseman. A model of appraisal in the emotion system: Integrating theory, research, and applications. , 2001 .
[11] Sameer Hosany. Appraisal Determinants of Tourist Emotional Responses , 2012 .
[12] C. Goossens. Tourism information and pleasure motivation , 2000 .
[13] Juergen Gnoth,et al. The theme park experience: an analysis of pleasure, arousal and satisfaction. , 2005 .
[14] D. Watson,et al. Toward a consensual structure of mood. , 1985, Psychological bulletin.
[15] T. Dagger,et al. To Delight or Not to Delight? An Investigation of Loyalty Formation in the Restaurant Industry , 2011 .
[16] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[17] Ira J. Roseman,et al. Appraisals cause experienced emotions: Experimental evidence , 2004 .
[18] Richard P. Bagozzi,et al. Further thoughts on the validity of measures of elation, gladness, and joy , 1991 .
[19] A. Tesser. Smith and Ellsworth's Appraisal Model of Emotion , 1990 .
[20] J. Gnoth. Tourism motivation and expectation formation , 1997 .
[21] P. Pearce,et al. The Effects of Prior and Recent Experience on Continuing Interest in Tourist Settings , 2009 .
[22] M. King,et al. Exploring Alternative Antecedents of Customer Delight , 2001 .
[23] Isabella Soscia,et al. Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors , 2007 .
[24] Luisa Andreu,et al. Emotions in segmentation: An Empirical Study , 2004 .
[25] Marsha L. Richins. Measuring Emotions in the Consumption Experience , 1997 .
[26] Shirley Taylor,et al. Delight-As-Magic: Refining the Conceptual Domain of Customer Delight , 2004 .
[27] Ira J. Roseman. Appraisal Determinants of Emotions: Constructing a More Accurate and Comprehensive Theory , 1996 .
[28] M. Havitz,et al. Enduring Involvement, Situational Involvement, and Flow in Leisure and Non-leisure Activities , 2005 .
[29] R. Oliver,et al. The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction , 1991 .
[30] R. Plutchik. Emotion, a psychoevolutionary synthesis , 1980 .
[31] A. Mattila,et al. Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction , 2010 .
[32] Modeling the Cognitive Antecedents of Post-Consumption Emotions , 1997 .
[33] Li-Shia Huang,et al. Effects of Theatrical Elements on Experiential Quality and Loyalty Intentions for Theme Parks , 2008 .
[34] K. Scherer,et al. Appraisal processes in emotion: Theory, methods, research. , 2001 .
[35] Harry Timmermans,et al. Consumer Psychology of Tourism, Hospitality and Leisure , 2001 .
[36] Johann Füller,et al. Customer delight and market segmentation: an application of the three-factor theory of customer satisfaction on life style groups. , 2008 .
[37] Earl R. Babbie,et al. The practice of social research , 1969 .
[38] Todd A. Mooradian,et al. Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience , 2011 .
[39] Klaus R. Scherer,et al. Lost Luggage: A Field Study of Emotion–Antecedent Appraisal , 1997 .
[40] Jonathan D. Barsky,et al. Customer Satisfaction: Applying Concepts to Industry-wide Measures: , 2003 .
[41] J. Chébat,et al. Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories , 2003 .
[42] J. Hair. Multivariate data analysis , 1972 .
[43] D. Gilbert,et al. Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations , 2010 .
[44] Atìla Yüksel,et al. Tourist shopping habitat: Effects on emotions, shopping value and behaviours , 2007 .
[45] A. Parasuraman,et al. Reassessment of expectations as a comparison standard in measuring service quality: Implications , 1994 .
[46] Ira J. Roseman,et al. Appraisals of emotion-eliciting events: Testing a theory of discrete emotions. , 1990 .
[47] L. Dubé,et al. Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions , 2000 .
[48] Ira J. Roseman. Cognitive determinants of emotion: A structural theory. , 1984 .
[49] Adam Finn,et al. Customer Delight , 2012 .
[50] John C. Crotts,et al. Understanding Customer Delight , 2011 .
[51] Dong-Sung Cho,et al. Balancing cognition and emotion: Innovation implementation as a function of cognitive appraisal and emotional reactions toward innovation , 2011 .
[52] S. Loureiro. Satisfying and Delighting the Rural Tourists , 2010 .
[53] Craig A. Smith,et al. Knowledge and Appraisal in the Cognition-Emotion Relationship , 1988 .
[54] J. Crotts,et al. The customer delight construct: Is Surprise Essential? , 2011 .
[55] R. Lazarus. Emotion and Adaptation , 1991 .
[56] Jochen Wirtz,et al. The role of preconsumption affect in postpurchase evaluation of services , 2000 .
[57] J. Russell. A circumplex model of affect. , 1980 .
[58] N. Frijda. Emotion, cognitive structure and action tendency , 1987 .
[59] B. Weiner. An attributional theory of achievement motivation and emotion. , 1985, Psychological review.
[60] Jochen Wirtz,et al. Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm , 1999 .
[61] David W. Stewart,et al. A Reappraisal of the Role of Emotion in Consumer Behavior , 2005 .
[62] Prashanth U. Nyer,et al. The role of emotions in marketing , 1999 .
[63] Craig A. Smith,et al. Patterns of cognitive appraisal in emotion. , 1985, Journal of personality and social psychology.
[64] A. Mattila,et al. The impact of experiential consumption cognitions and emotions on behavioral intentions , 2008 .
[65] Chul Jeong,et al. Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation: emotion scale improvement. , 2013 .
[66] W. J. MacQueen-Pope. St. James's* , 1958 .
[67] Mark T. Spence,et al. Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory , 2007 .
[68] J. Rivera,et al. Distinguishing elation, gladness, and joy. , 1989, Journal of personality and social psychology.
[69] Peter Kuppens,et al. Appraisal-emotion relationships in daily life. , 2008, Emotion.
[70] A. Ortony,et al. Cognition in emotion: Always, sometimes, or never , 2000 .
[71] Rex B. Kline,et al. Principles and Practice of Structural Equation Modeling , 1998 .
[72] M. Uysal,et al. An examination of the effects of motivation and satisfaction on destination loyalty: a structural model , 2005 .
[73] N. Frijda,et al. Relations among emotion, appraisal, and emotional action readiness , 1989 .
[74] M. Sigala,et al. Examining the Relationship between Emotions, Customer Satisfaction and Future Behavioral Intentions in Agrotourism , 2009 .
[75] Ming-Hui Huang,et al. The Theory of Emotions in Marketing , 2001 .
[76] Craig A. Smith,et al. From appraisal to emotion: Differences among unpleasant feelings , 1988 .
[77] A. Milman. Evaluating the guest experience at theme parks: an empirical investigation of key attributes. , 2009 .
[78] R. Oliver. Cognitive, affective, and attribute bases of the satisfaction response. , 1993 .
[79] E. Schachtel. Metamorphosis: On the Development of Affect, Perception, Attention, and Memory , 2018 .
[80] B. Fredrickson. The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions. , 2001, The American psychologist.
[81] Ira J. Roseman. Appraisal determinants of discrete emotions. , 1991 .
[82] M. Perugini,et al. The role of desires and anticipated emotions in goal-directed behaviours: broadening and deepening the theory of planned behaviour. , 2001, The British journal of social psychology.
[83] B. Joseph Pine,et al. The Experience Economy , 1999 .
[84] R. Lazarus. Cognition and motivation in emotion. , 1991, The American psychologist.
[85] M. Havitz,et al. Relationship Between Wine Involvement and Wine-Related Travel , 2007 .
[86] R. Oliver. Satisfaction: A Behavioral Perspective On The Consumer , 1996 .
[87] Vincent Wing Sun Tung,et al. Tourism experience management research: Emergence, evolution and future directions , 2011 .
[88] Craig A. Smith,et al. Appraisal theory: Overview, assumptions, varieties, controversies. , 2001 .
[89] R. Oliver. Customer delight: Foundations, findings, and managerial insight☆ , 1997 .
[90] M. W. Alexander. Customer Delight: A Review , 2010 .
[91] N. Garg,et al. Aesthetic principles and cognitive emotion appraisals: How much of the beauty lies in the eye of the beholder? , 2010 .
[92] Todd A. Mooradian,et al. “I can't get no satisfaction:” The impact of personality and emotion on postpurchase processes , 1997 .
[93] M. Floyd. Pleasure, arousal, and dominance: Exploring affective determinants of recreation satisfaction , 1997 .
[94] Edward F. McQuarrie,et al. A Revised Product Involvement Inventory: Improved Usability and Validity , 1992 .
[95] R. Oliver,et al. Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction , 1993 .
[96] The essential metric of customer capitalism is customer outcomes , 2011 .
[97] Michael A. Jones,et al. The role of retailer interest on shopping behavior , 2006 .
[98] R. Mannell,et al. A Social Psychology of Leisure , 2011 .
[99] K. Scherer. Profiles of Emotion-antecedent Appraisal: Testing Theoretical Predictions across Cultures , 1997 .