Service Prototyping According to Service Design Practitioners

Current trends in service design research include case studies and similar approaches that aspire to reveal what the practice of service design looks like. The understanding of how service design i ...

[1]  Stefan Holmlid,et al.  Visualizations as Tools for Research: Service Designers on Visualizations , 2009, Nordes 2009: Engaging Artifacts.

[2]  Elena Pacenti,et al.  Visual tiles Communication tools for (service) design , 2009 .

[3]  Mary Jo Bitner,et al.  Evaluating service encounters: The effects of physical surroundings and employee responses. , 1990 .

[4]  Mary Jo Bitner,et al.  Moving Forward and Making a Difference: Research Priorities for the Science of Service , 2010 .

[5]  Lucy Kimbell,et al.  Designing for Services - Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises, Saïd Business School , 2008 .

[6]  Stefan Holmlid,et al.  Prototyping and enacting services : Lessons learned from human-centered methods , 2007 .

[7]  Faïz Gallouj,et al.  Innovation in services , 1997 .

[8]  Christopher A. Voss,et al.  Innovation in Experiential Services - An Empirical View , 2007 .

[9]  Fabian Segelström,et al.  Communicating through Visualizations : Service Designers on Visualizing User Research , 2012 .

[10]  Erik Stolterman,et al.  The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas , 2008, TCHI.

[11]  L. G. Zomerdijk,et al.  Service Design for Experience-Centric Services , 2010 .

[12]  Satu Miettinen,et al.  Prototyping Social Design in Finland and Namibia Service Design as a Method for Designing Services for Well-being , 2009 .