The Library as Service-Learning Partner: A Win–Win Collaboration with Students and Faculty

ABSTRACT This case study of a quarter-long collaborative service-learning project, repeated over several quarters, involves technical communication students and librarians at Eastern Washington University. The librarians needed to promote RefWorks, while the technical communication faculty needed a client with a computer-based tool for students to learn and then teach to others. Working in teams, fifty-eight students planned and executed fifteen RefWorks workshops for students. The majority of students liked using RefWorks and gave successful presentations to their peers. This project increased awareness and usage of RefWorks while also affording librarians a student-centered perspective on teaching and using this tool. In this win–win collaboration, students learned useful skills in addition to developing a sense of community with the library.