스포츠센터 조직문화와 직무만족 및 서비스 제공수준의 관계

The purpose of this study is to find out the relation of the organization culture, job satisfaction and the service delivery level among current workers in sports centers. The survey was conducted on 177 workers of sports centers in Incheon and Gyeonggi province by convenience sampling. The findings were generated by frequency analysis and exploratory factors analysis by SPSS 18.0 version, and the test of goodness of the model was carried out with the covariance structure analysis using AMOS 18.0 version to verify construct validity of the measured model. Following is the results of the path model. First, the organization culture in sports centers had a positive effect on the job satisfaction. Second, the organization culture had a positive effect on the service delivery level. Lastly, the job satisfaction of the people who work in sports centers had a positive effect on the service delivery level. According to the findings, the organization culture in sports centers has positive influence on the service delivery level through job satisfaction. For a mediating variable, the job satisfaction is an essential mediating variable connecting independent variable to dependent variable.