Perceptions of productivity among Swiss hotel managers: a few steps forward?

Purpose – This paper aims to explore managers' perceptions of labour productivity within a sample of de luxe hotels located in Switzerland.Design/methodology/approach – The exploratory, qualitative fieldwork outlines managers' perceptions of labour productivity. It describes the views of a sample of ten male, senior managers and human resources managers, of several 4‐ and 5‐star hotels.Findings – The emerging findings highlight the fact that managers perceive productivity as a vague concept. Pessimistically, the harder managers try to understand it, the more nebulous such a notion appears to them.Research limitations/implications – This is a small exploratory study of managers' perceptions of labour productivity based on interviews drawn from hotels near Geneva and Lausanne.Practical implications – The fieldwork draws attention to this situation and suggests ways to make concepts of productivity more relevant to hospitality managers.Originality/value – Essentially, the work examines the proposition that f...