Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study

[1]  Chang Liu,et al.  Comparison of mobile shopping continuance intention between China and USA from an espoused cultural perspective , 2017, Comput. Hum. Behav..

[2]  Thamaraiselvan Natarajan,et al.  Understanding the intention to use mobile shopping applications and its influence on price sensitivity , 2017 .

[3]  Yogesh Kumar Dwivedi,et al.  Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust , 2017, Int. J. Inf. Manag..

[4]  Norbayah Mohd Suki,et al.  Modeling the determinants of consumers' attitudes toward online group buying: do risks and trusts matters? , 2017 .

[5]  Anil K. Gupta,et al.  Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory , 2017 .

[6]  Zoran Kalinic,et al.  International Journal of Information Management , 2016 .

[7]  Markus Blut,et al.  Acceptance of Smartphone-Based Mobile Shopping: Mobile Benefits, Customer Characteristics, Perceived Risks, and the Impact of Application Context , 2017 .

[8]  Barbara Seegebarth,et al.  The Impact of Perceived Visual Complexity of Mobile Online Shops on User's Satisfaction , 2017 .

[9]  Yogesh Kumar Dwivedi,et al.  What do we know about consumer m-shopping behaviour? , 2017 .

[10]  Y. Theng,et al.  Evaluating the Role of Trust in Consumer Adoption of Mobile Payment Systems: An Empirical Analysis , 2010, Commun. Assoc. Inf. Syst..

[11]  Michael Groß Impediments to mobile shopping continued usage intention: A trust-risk-relationship , 2016 .

[12]  Hsin Hsin Chang,et al.  Modifying UTAUT and innovation diffusion theory to reveal online shopping behavior , 2016 .

[13]  Michael D. Williams,et al.  Developing a Theoretical Model to Examine Consumer Acceptance Behavior of Mobile Shopping , 2016, I3E.

[14]  Kamel Rouibah,et al.  The Effects of Perceived Enjoyment and Perceived Risks on Trust Formation and Intentions to Use Online Payment Systems: New Perspectives from an Arab Country , 2016, Electron. Commer. Res. Appl..

[15]  K. Faqih An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter? , 2016 .

[16]  Christophe Bezes Comparing online and in-store risks in multichannel shopping , 2016 .

[17]  N. Pappas Marketing strategies, perceived risks, and consumer trust in online buying behaviour , 2016 .

[18]  Shuiqing Yang,et al.  Role of transfer-based and performance-based cues on initial trust in mobile shopping services: a cross-environment perspective , 2016, Inf. Syst. E Bus. Manag..

[19]  Lingling Gao,et al.  Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study - A case of China , 2015, Comput. Hum. Behav..

[20]  Liu Liu,et al.  Exploring consumer perceived risk and trust for online payments: An empirical study in China's younger generation , 2015, Comput. Hum. Behav..

[21]  Mojtaba Zare,et al.  The role of Security, Design and Content factors on customer trust in mobile commerce , 2015 .

[22]  Yogesh Kumar Dwivedi,et al.  Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust , 2015 .

[23]  I. Hong Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation , 2015, Int. J. Inf. Manag..

[24]  Michael Groß Exploring the acceptance of technology for mobile shopping: an empirical investigation among Smartphone users , 2015 .

[25]  Dongwon Lee,et al.  Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty , 2015, Inf. Manag..

[26]  Nadia H. Jiménez,et al.  The impact of age in the generation of satisfaction and WOM in mobile shopping , 2015 .

[27]  Michael Groß Mobile shopping: a classification framework and literature review , 2015 .

[28]  Muslim Amin,et al.  Gender differences and consumer’s repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online retail , 2015 .

[29]  Rakhi Thakur,et al.  A study on the impact of consumer risk perception and innovativeness on online shopping in India , 2015 .

[30]  Heikki Karjaluoto,et al.  Mobile banking adoption: A literature review , 2015, Telematics Informatics.

[31]  Sinda Agrebi,et al.  Explain the intention to use smartphones for mobile shopping , 2015 .

[32]  Mohammed-Issa Riad Mousa Jaradat,et al.  Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective☆ , 2015 .

[33]  Roger Ström,et al.  Mobile marketing: A literature review on its value for consumers and retailers , 2014 .

[34]  Tiago Oliveira,et al.  International Journal of Information Management , 2014 .

[35]  Rakhi Thakur,et al.  What keeps mobile banking customers loyal , 2014 .

[36]  Sajad Rezaei,et al.  User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust , 2014 .

[37]  Carlos Flavián,et al.  Trust transfer in the continued usage of public e-services , 2014, Inf. Manag..

[38]  Li-Wen Chuang,et al.  Understanding online shopping intention: the roles of four types of trust and their antecedents , 2014, Internet Res..

[39]  David C. Yen,et al.  Online shopping drivers and barriers for older adults: Age and gender differences , 2014, Comput. Hum. Behav..

[40]  Tao Zhou,et al.  An Empirical Examination of Initial Trust in Mobile Payment , 2014, Wireless Personal Communications.

[41]  M. Laroche,et al.  How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns , 2014 .

[42]  Garry Wei-Han Tan,et al.  NFC mobile credit card: The next frontier of mobile payment? , 2014, Telematics Informatics.

[43]  Matthew K. O. Lee,et al.  Examining the moderating effect of inconsistent reviews and its gender differences on consumers' online shopping decision , 2014, Int. J. Inf. Manag..

[44]  Tiago Oliveira,et al.  Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application , 2014, Int. J. Inf. Manag..

[45]  Jennifer Rowley,et al.  Mobile shopping behaviour: Insights into attitudes, shopping process involvement and location , 2013 .

[46]  Ilyoo B. Hong,et al.  The mediating role of consumer trust in an online merchant in predicting purchase intention , 2013, Int. J. Inf. Manag..

[47]  Jiyoung Kim,et al.  Online retailer reputation and consumer response: examining cross cultural differences , 2013 .

[48]  Sonia San Martín Gutiérrez,et al.  How can a mobile vendor get satisfied customers? , 2013, Ind. Manag. Data Syst..

[49]  Judith C. Forney,et al.  The Moderating Role of Consumer Technology Anxiety in Mobile Shopping Adoption: Differential Effects of Facilitating Conditions and Social Influences , 2013 .

[50]  Ayman Bassam Nassuora Understanding Factors Affecting the Adoption of M-commerce by Consumers , 2013 .

[51]  Jim Q. Chen,et al.  Mobile Commerce and Consumer Privacy Concerns , 2013, J. Comput. Inf. Syst..

[52]  Lisa Y. Chen,et al.  THE QUALITY OF MOBILE SHOPPING SYSTEM AND ITS IMPACT ON PURCHASE INTENTION AND PERFORMANCE , 2013 .

[53]  Kai-Ying Chen,et al.  User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model , 2013 .

[54]  Chin-Lung Hsu,et al.  The effects of blogger recommendations on customers' online shopping intentions , 2013, Internet Res..

[55]  Anders Parment Generation Y vs. Baby Boomers: shopping behavior, buyer involvement and implications for retailing , 2013 .

[56]  Alain Yee-Loong Chong,et al.  Predicting m-commerce adoption determinants: A neural network approach , 2013, Expert Syst. Appl..

[57]  Hyunchul Ahn,et al.  The Role of Trust in the Adoption of Mobile Commerce : Comparison to the Adoption of E-Commerce , 2013 .

[58]  Eric van Heck,et al.  Information quality, trust, and risk perceptions in electronic data exchanges , 2013, Decis. Support Syst..

[59]  Fernando Ferri,et al.  Factors Determining Mobile Shopping . A Theoretical Model of Mobile Commerce Acceptance , 2013 .

[60]  Jean-Paul Van Belle,et al.  The Role of Trust and Risk in Mobile Commerce Adoption within South Africa , 2013 .

[61]  Beng Hui Chua,et al.  Predicting the Consumers' Intention to Adopt Mobile Shopping: An Emerging Market Perspective , 2012 .

[62]  Jing Zhu,et al.  A meta-analysis of mobile commerce adoption and the moderating effect of culture , 2012, Comput. Hum. Behav..

[63]  Kiseol Yang Consumer technology traits in determining mobile shopping adoption: An application of the extended theory of planned behavior , 2012 .

[64]  Ulun Akturan,et al.  Mobile banking adoption of the youth market , 2012 .

[65]  C. Bianchi,et al.  Risk, trust, and consumer online purchasing behaviour : a Chilean perspective , 2012 .

[66]  Wann‐Yih Wu,et al.  Revisiting Perceived Risk in the Context of Online Shopping: An Alternative Perspective of Decision-Making Styles , 2012 .

[67]  David C. Yen,et al.  The effect of online privacy policy on consumer privacy concern and trust , 2012, Comput. Hum. Behav..

[68]  Michel Laroche,et al.  Relationship between intangibility and perceived risk: moderating effect of privacy, system security and general security concerns , 2012 .

[69]  Alain Yee-Loong Chong,et al.  Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia , 2012, Decis. Support Syst..

[70]  Xi Chen,et al.  Factors Influencing Consumption Experience of Mobile Commerce: a Study from Experiential View , 2012, Internet Res..

[71]  Viswanath Venkatesh,et al.  Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology , 2012, MIS Q..

[72]  Naveen Donthu,et al.  Gender Differences in Trust Formation in Virtual Communities , 2012 .

[73]  Ming-Chien Hung,et al.  An Examination of the Determinants of Mobile Shopping Continuance , 2012, Int. J. Electron. Bus. Manag..

[74]  Bassam,et al.  Factors Influencing Customer Acceptance of M-Commerce Services in Jordan , 2012 .

[75]  Shuiqing Yang,et al.  Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective , 2011, Inf. Manag..

[76]  Chechen Liao,et al.  Examining the impact of privacy, trust and risk perceptions beyond monetary transactions: An integrated model , 2011, Electron. Commer. Res. Appl..

[77]  Jiabao Lin,et al.  The role of inter-channel trust transfer in establishing mobile commerce trust , 2011, Electron. Commer. Res. Appl..

[78]  Khaled M. S. Faqih,et al.  Integrating perceived risk and trust with technology acceptance model: An empirical assessment of customers' acceptance of online shopping in Jordan , 2011, 2011 International Conference on Research and Innovation in Information Systems.

[79]  Scott Dick,et al.  Consumer trust in e-commerce web sites , 2011, ACM Comput. Surv..

[80]  Susan Rose,et al.  Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context , 2011 .

[81]  Rebeca San José,et al.  Does involvement matter in online shopping satisfaction and trust , 2011 .

[82]  Tao Zhou,et al.  An empirical examination of the determinants of mobile purchase , 2011, Personal and Ubiquitous Computing.

[83]  Hua Wang,et al.  Age differences in perceptions of online community participation among non-users: An extension of the Technology Acceptance Model , 2010, Comput. Hum. Behav..

[84]  Vicki L. Hanson Influencing technology adoption by older adults , 2010, Interact. Comput..

[85]  E. Ramsey,et al.  Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns , 2010 .

[86]  Mark A. Fuller,et al.  Clarifying the Integration of Trust and TAM in E-Commerce Environments: Implications for Systems Design and Management , 2010, IEEE Transactions on Engineering Management.

[87]  Zhaohua Deng,et al.  Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China , 2010, Int. J. Inf. Manag..

[88]  Yung-Ming Li,et al.  Increasing trust in mobile commerce through design aesthetics , 2010, Comput. Hum. Behav..

[89]  Xin Luo,et al.  Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services , 2010, Decis. Support Syst..

[90]  S. Dibb,et al.  Consumer trust in the online retail context: Exploring the antecedents and consequences , 2010 .

[91]  M. Pieri,et al.  Young people, elderly and ICT , 2010 .

[92]  Shalini Chandra,et al.  of the Association , 2018 .

[93]  Yung-Ming Li,et al.  Building trust in m-commerce: contributions from quality and satisfaction , 2009, Online Inf. Rev..

[94]  Hua Dai,et al.  Mobile commerce adoption in China and the United States: a cross-cultural study , 2009, DATB.

[95]  Chao‐Min Chiu,et al.  Determinants of customer repurchase intention in online shopping , 2009, Online Inf. Rev..

[96]  E. Y. Kim,et al.  Modeling consumer adoption of mobile shopping for fashion products in Korea , 2009 .

[97]  Carla Ruiz-Mafé,et al.  Exploring individual personality factors as drivers of M-shopping acceptance , 2009, Ind. Manag. Data Syst..

[98]  Juan José García,et al.  The importance of perceived trust, security and privacy in online trading systems , 2009, Inf. Manag. Comput. Secur..

[99]  Ming-Chi Lee,et al.  Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit , 2009, Electron. Commer. Res. Appl..

[100]  Alain Yee-Loong Chong,et al.  What drives Malaysian m-commerce adoption? An empirical analysis , 2009, Ind. Manag. Data Syst..

[101]  Li Jiang,et al.  Trust and Electronic Government Success: An Empirical Study , 2008, J. Manag. Inf. Syst..

[102]  H. Raghav Rao,et al.  A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents , 2008, Decis. Support Syst..

[103]  Wan-Shiou Yang,et al.  A location-aware recommender system for mobile shopping environments , 2008, Expert Syst. Appl..

[104]  Andreas Kuckertz,et al.  Antecedents to Permission Based Mobile Marketing: An Initial Examination , 2007 .

[105]  Tommi Laukkanen,et al.  Mapping the reasons for resistance to Internet banking: A means-end approach , 2007, Int. J. Inf. Manag..

[106]  Thompson S. H. Teo,et al.  Consumer trust in e-commerce in the United States, Singapore and China , 2007 .

[107]  Stuart J. Barnes,et al.  Initial trust and online buyer behaviour , 2007, Ind. Manag. Data Syst..

[108]  F. Huber,et al.  Segmenting cyberspace: a customer typology for the internet , 2007 .

[109]  Dai-Yon Cho,et al.  Analysis of Trust in Internet and Mobile Commerce Adoption , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[110]  Axel Eggert Intangibility and Perceived Risk in Online Environments , 2006 .

[111]  Allison W. Pearson,et al.  Conceptualization and Measurement of Perceived Risk in Online Shopping , 2006 .

[112]  Chieh-Peng Lin,et al.  Gender differs: assessing a model of online purchase intentions in e‐tail service , 2005 .

[113]  Tamara Dinev,et al.  Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact , 2005, Int. J. Electron. Commer..

[114]  Pin Luarn,et al.  AIS Electronic Library (AISeL) , 2017 .

[115]  D. Gefen,et al.  Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services , 2004 .

[116]  Abhijit Biswas,et al.  The diagnostic role of signals in the context of perceived risks in online shopping: Do signals matter more on the Web? , 2004 .

[117]  Michel Laroche,et al.  Exploring How Intangibility Affects Perceived Risk , 2004 .

[118]  P. Lunt,et al.  Privacy versus willingness to disclose in e-commerce exchanges: The effect of risk awareness on the relative role of trust and control , 2004 .

[119]  Mauricio Featherman,et al.  The intangibility of E-services: effects on artificiality, perceived risk, and adoption , 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.

[120]  Marios Koufaris,et al.  The development of initial trust in an online company by new customers , 2004, Inf. Manag..

[121]  Chang Liu,et al.  Beyond concern - a privacy-trust-behavioral intention model of electronic commerce , 2004, Inf. Manag..

[122]  Detmar W. Straub,et al.  Inexperience and experience with online stores: the importance of TAM and trust , 2003, IEEE Trans. Engineering Management.

[123]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[124]  Paul A. Pavlou,et al.  Predicting E-Services Adoption: A Perceived Risk Facets Perspective , 2002, Int. J. Hum. Comput. Stud..

[125]  K. Siau,et al.  Development of a Framework for Trust in Mobile Commerce , 2003 .

[126]  Charles J. Kacmar,et al.  The impact of initial consumer trust on intentions to transact with a web site: a trust building model , 2002, J. Strateg. Inf. Syst..

[127]  Per E. Pedersen,et al.  Understanding mobile commerce end-user adoption: a triangulation perspective and suggestions for an exploratory service evaluation framework , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[128]  Anne-Sophie Cases Perceived risk and risk-reduction strategies in Internet shopping , 2002 .

[129]  Margaret C. Campbell,et al.  The Moderating Effect of Perceived Risk on Consumers’ Evaluations of Product Incongruity: Preference for the Norm , 2001 .

[130]  Matthew K. O. Lee,et al.  A Trust Model for Consumer Internet Shopping , 2001, Int. J. Electron. Commer..

[131]  D. Gefen,et al.  E-commerce: the role of familiarity and trust , 2000 .

[132]  N. L. Chervany,et al.  Initial Trust Formation in New Organizational Relationships , 1998 .

[133]  P. Bentler,et al.  Fit indices in covariance structure modeling : Sensitivity to underparameterized model misspecification , 1998 .

[134]  A. Parasuraman,et al.  The Behavioral Consequences of Service Quality , 1996 .

[135]  J. Gotlieb,et al.  The Moderating Effects of Message Framing and Source Credibility on the Price-perceived Risk Relationship , 1994 .

[136]  K. Grønhaug,et al.  Perceived Risk: Further Considerations for the Marketing Discipline , 1993 .

[137]  V. Mitchell,et al.  Understanding Consumers’ Behaviour: Can Perceived Risk Theory Help? , 1992 .

[138]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[139]  C. Johnson-George,et al.  Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other. , 1982 .

[140]  R. Golembiewski Trust and Power Two Works by Niklas Luhmann . By Niklas Luhmann. (New York: John Wiley, 1980. Pp. xix + 208. $28.95.) , 1981, American Political Science Review.

[141]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[142]  Michael J. Ryan,et al.  An Investigation of Perceived Risk at the Brand Level , 1976 .

[143]  J. Hair Multivariate data analysis , 1972 .

[144]  J. Jacoby,et al.  The Components of Perceived Risk , 1972 .

[145]  M. S. Cunningham The Major Dimensions of Perceived Risk , 1967 .