E-tailer׳s return policy, consumer׳s perception of return policy fairness and purchase intention
暂无分享,去创建一个
[1] C. Fornell,et al. Evaluating structural equation models with unobservable variables and measurement error. , 1981 .
[2] J. S. Adams,et al. Inequity In Social Exchange , 1965 .
[3] Kin Keung Lai,et al. Demand uncertainty and manufacturer returns policies for style-good retailing competition , 2005 .
[4] Barry Alan Pasternack,et al. Optimal Pricing and Return Policies for Perishable Commodities , 2008, Mark. Sci..
[5] William J. McDonald,et al. Consumer preference structure analysis , 1993 .
[6] M. Porter. How Competitive Forces Shape Strategy , 1989 .
[7] J. Brockner,et al. An integrative framework for explaining reactions to decisions: interactive effects of outcomes and procedures. , 1996, Psychological bulletin.
[8] James C. Anderson,et al. STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .
[9] Roobina Ohanian. Construction and Validation of a Scale to Measure Celebrity Endorsers' Perceived Expertise, Trustworthiness, and Attractiveness , 1990 .
[10] Quantity discount strategies and returns policies , 2006 .
[11] David Gefen,et al. Customer Loyalty in E-Commerce , 2002, J. Assoc. Inf. Syst..
[12] Michael R. Hagerty,et al. Return Policies and the Optimal Level of "Hassle" , 1998 .
[13] Larry J. Williams,et al. Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. , 1986 .
[14] Robert Folger,et al. Organizational Justice and Human Resource Management , 1998 .
[15] K. B. Monroe,et al. Consumers’ perceptions of the fairness of price-matching refund policies , 2007 .
[16] William B. Dodds,et al. Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations , 1991 .
[17] Tatyana Chesnokova. Return Policies, Market Outcomes, and Consumer Welfare , 2007 .
[18] Amna Kirmani,et al. The Effect of Perceived Advertising Costs on Brand Perceptions , 1990 .
[19] J. Greenberg,et al. Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity , 1993 .
[20] R. Kemp,et al. Perception of competition : A measurement of competition from the perspective of the firm , 2004 .
[21] David Gefen,et al. What Makes an ERP Implementation Relationship Worthwhile: Linking Trust Mechanisms and ERP Usefulness , 2004, J. Manag. Inf. Syst..
[22] Myong-Hun Chang,et al. Multimarket Competition, Consumer Search, and the Organizational Structure of Multiunit Firms , 2003, Manag. Sci..
[23] Suzanne S. Masterson,et al. A trickle-down model of organizational justice: relating employees' and customers' perceptions of and reactions to fairness. , 2001, The Journal of applied psychology.
[24] T. Tyler,et al. A Relational Model of Authority in Groups , 1992 .
[25] K. Srinivasan,et al. Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs , 1995 .
[26] Constant D. Beugré,et al. Managing fairness in organizations , 1998 .
[27] Amelia C. Regan,et al. Rebate, returns and price protection policies in channel coordination , 2007 .
[28] Scott Webster,et al. A Risk-free Perishable Item Returns Policy , 2000, Manuf. Serv. Oper. Manag..
[29] J. Baker,et al. The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention: The moderating influences of involvement and gender , 2004 .
[30] Randall L. Schultz,et al. Product Returns on the Internet: A Case of Mixed Signals? , 2010 .
[31] Charles J. Kacmar,et al. Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..
[32] Eunsang Yoon,et al. The effects of information and company reputation on intentions to buy a business service , 1993 .
[33] William Boulding,et al. A consumer-side experimental examination of signaling theory: Do , 1993 .
[34] Richard P. Bagozzi,et al. Assessing Construct Validity in Organizational Research , 1991 .
[35] Samar K. Mukhopadhyay,et al. A dynamic model for optimal design quality and return policies , 2007, Eur. J. Oper. Res..
[36] Stacy L. Wood. Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes , 2001 .
[37] Dhruv Grewal,et al. The influence of internet-retailing factors on price expectations , 2003 .
[38] Praveen Aggarwal,et al. Who is the fairest of them all? An attributional approach to price fairness perceptions , 2003 .
[39] Houmin Yan,et al. Optimal returns policy for supply chain with e-marketplace , 2004 .
[40] Chang Hwan Lee,et al. Coordinated stocking, clearance sales, and return policies for a supply chain , 2001, Eur. J. Oper. Res..
[41] J. Peck,et al. Demand Uncertainty and Returns Policies , 1995 .
[42] Ruiliang Yan,et al. Product categories, returns policy and pricing strategy for e‐marketers , 2009 .
[43] Robert W. Ruekert,et al. Signaling Unobservable Product Quality through a Brand Ally , 1999 .
[44] T. Tyler,et al. The Social Psychology of Procedural Justice , 1988 .
[45] Lisa E. Bolton,et al. Price Fairness: Good and Service Differences and the Role of Vendor Costs , 2006 .
[46] Paul A. Pavlou,et al. Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model , 2003, Int. J. Electron. Commer..
[47] Thompson S. H. Teo,et al. Consumer trust in e-commerce in the United States, Singapore and China , 2007 .
[48] Tibert Verhagen,et al. Perceived risk and trust associated with purchasing at electronic marketplaces , 2006, Eur. J. Inf. Syst..
[49] Birger Wernerfelt,et al. Selling Formats for Search Goods , 1994 .
[50] K. B. Monroe,et al. The Effects of Price - Comparison Advertising on Buyers'''' Perceptions of Acquisition Value, Transa , 1998 .
[51] Charles S. Tapiero,et al. Maintenance of an unreliable M/G/1 queue-like job shop , 1987, Queueing Syst. Theory Appl..
[52] Wen-Lung Shiau,et al. Factors affecting online group buying intention and satisfaction: A social exchange theory perspective , 2012, Comput. Hum. Behav..
[53] Ronald S. Tibben-Lembke,et al. Going Backwards: Reverse Logistics Trends and Practices , 1999 .
[54] C. Shapiro. Consumer Information, Product Quality, and Seller Reputation , 1982 .
[55] S. Gilbert,et al. Note. the Role of Returns Policies in Pricing and Inventory Decisions for Catalogue Goods , 1998 .
[56] Jian Jhen Chen,et al. Coordinating a three level supply chain with flexible return policies , 2008 .
[57] H. Raghav Rao,et al. A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents , 2008, Decis. Support Syst..
[58] Efthymios Constantinides,et al. Influencing the online consumer's behavior: the Web experience , 2004, Internet Res..
[59] J. Swait,et al. Brand Equity as a Signaling Phenomenon , 1998 .