Supply chain quality management and product recall: A multi-method research

This study empirically investigates the impact of supply chain quality management on product recalls. Combining the methods of case study and quantitative survey, we find that a company’s product recall system includes both tracking and traceability and process management. We also find that quality management teamwork and supplier selection are positively associated with product recall systems. Quality management teamwork is positively associated with supplier selection and involvement. In addition, both quality management teamwork and supplier involvement enhance product recall systems indirectly through supplier selection. The findings improve current understandings on how to manage product recalls in globalized supply chains.

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