BSC-EFQM BASED APPROACH FOR PERFORMANCE BENCHMARKING IN CONSTRUCTION INDUSTRY

There is a great need in construction industry for identification of common set of KPIs, in order to systematically control its performance. This paper explains the difference between various management control systems and their use in performance practice. It elaborates a new, integrated, model for performance management in a construction company, based on EFQM – excellence model and Balanced Scorecard (BSC) principles in conjunction with modern control theory. The model uses three types of performance measures: leading (KPI), lagging (KPO) and perceptive (PerM) indicators, across four dimension of BSC and nine sub-dimensions of EFQM model. The indicators are distributed in six dimensions of KPI breakdown structure (KPIBS). Thus, the results of performance measurement, based on KPIBS, are used as input information for benchmarking process of a construction company. The paper shows such example, based on the first level of benchmarking, and elaborates its results. It concludes with final assessment of the model, gives recommendations and sets new objectives for future research.

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