Testing the Elements in an Organizational Knowledge Acquisition, Application and Augmentation Model

Following the published paper of “A Case-Based Reasoning (CBR) Model for Supporting Strategic Manufacturing Vision (MV) Development (CBRM)”, this paper presents a role-play testing going through the two critical elements of “expert adaptation” approach and “expert evaluation” approach in CBRM. CBRM concerns the organizational knowledge acquisition, application and augmentation. The role-play is designed to simulate a virtual enterprise strategic meeting for formulating a MV – a combination of competitive manufacturing practices and activity patterns. In this role-play, the participants take the roles representing different areas within an enterprise. Their decisions are generated based on the given retrieved information from CBRM and their general domain knowledge, through the expert adaptation; and are reviewed and verified by going through the strategic process audit of expert evaluation. The direct outcome of the role-play has two aspects: one is a MV; another one is the deeper understanding and examination on expert adaptation and expert evaluation approaches. The usage of this role-play is also reviewed.