The role of knowledge structures in fault diagnosis

The use of human memory and knowledge structures to direct fault diagnosis performance was investigated. The performances of 20 pilots with instrument flight ratings were studied in a fault diagnosis task. The pilots were read a scenario which described flight conditions under which the symptoms which are indicative of a problem were detected. They were asked to think out loud as they requested and interpreted various pieces of information to diagnose the cause of the problem. Only 11 of the 20 pilots successfully diagnosed the problem. Pilot performance on this fault diagnosis task was modeled in the use of domain specific knowledge organized in a frame system. Eighteen frames, with a common structure, were necessary to account for the data from all twenty subjects.