The Negotiation of Knowledge and Knowing: The Challenge of Using Wiki Technology in Computer Supported Collaborative Learning

In this paper we are exploring how a process of collaborative learning evolves in an academic wiki space. In order to trace the potential of such a technological environment, we assume a comparative perspective by analyzing its specific structural features in comparison to other similar solutions designed to facilitate communication in project based activities (discussion boards, instant messaging software, mailing lists, task management tools). We argue that the process of collaborative learning emerges through multiple practices such as negotiating knowledge (processes of settling specialized information based on a configuration of social statuses), negotiating knowing (processes of settling social statuses based on a distribution of specialized information) and acceding to a common learning experience. Our considerations lie on the evaluation of a revision exercise (OSWiki) which has allowed us to reflect upon the assets and drawbacks of employing wiki technology in educational activities. Also, we formulate proposals which could refine students' encounters. With support both from literature, participatory observation and semi-structured interviews, we conclude that gamification could be a solution to enrich user experiences and endeavors in using wikis for academic purposes.