Critical linkages among TQM factors and business results

Purpose – To empirically investigate the relationships among critical TQM factors and business results.Design/methodology/approach – Twenty‐three hypotheses regarding the relationships among TQM factors and business results have been developed through literature review and tested using structural equation modeling (SEM). The study utilized survey data obtained from US manufacturing companies.Findings – Provides information about the results of each hypothesis, their implications, and how these findings compare to previous studies. Pays special attention to the relationships between TQM factors and business results and discusses findings in this area by offering insights from 22 previous studies that analyzed TQM‐performance relationships.Research limitations/implications – Researchers could use the results of this study to explore various related hypotheses in more detail and improve the accuracy of future empirical quality management studies. The study makes specific recommendations for such future studi...

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