Quality management – history and trends

Purpose – The continuous development of quality management in organizations was driven on the one hand by competition and on the other hand by growing requirements of the customers. Mass production with a pure push strategy changed to a more and more pull strategy with higher customer and market orientation. To satisfy the requirements of the triangle quality, cost and time the field of view of quality management has continuously been widened from considering “what” is done to “how” it is done. Nowadays the complexity and interrelations inside and outside of organizations increased with their global orientation. To face these global challenges, the purpose of this paper is to do a detailed analysis of the history of quality management that can support the initial position in development of specific tools and methods for quality improvement in organizations. Design/methodology/approach – For the historic analysis a well-founded literature review has been performed. After presenting the historical developme...

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