An integrated framework of ISO 10015 and quality function deployment on quality of human capital management

Abstract Human capital is the foundation for organizational improvement and innovation. Lots of organizations have been relentlessly focusing on education and trainings for employees to increase their capabilities and organizations’ performance. The objective of this study is to integrate ISO 10015 and quality function deployment (QFD) to set up a framework of human capital management by applying ISO 10015 as a planning tool to systemize the training processes such that an organization can be easily to track the benefits of education and trainings. Moreover, Kano model can be incorporated into QFD in the beginning to classify the education and training needs into different priorities. Through the proposed framework, organizational needs and human capital can be linked to examine the effectiveness of education and trainings as well as the improvement of organization’s performance.

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