Staffing large-scale service systems with distributional uncertainty
暂无分享,去创建一个
[1] Shane G. Henderson,et al. Two Issues in Setting Call Centre Staffing Levels , 2001, Ann. Oper. Res..
[2] Ward Whitt,et al. Dynamic staffing in a telephone call center aiming to immediately answer all calls , 1999, Oper. Res. Lett..
[3] Cécile Murat,et al. Recent advances in robust optimization: An overview , 2014, Eur. J. Oper. Res..
[4] Ward Whitt,et al. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism , 2006 .
[5] Xuan Vinh Doan,et al. Robust and data-driven approaches to call centers , 2010, Eur. J. Oper. Res..
[6] Sunil Kumar,et al. Decision , Risk & Operations Working Papers Series Approximate and Data-Driven Dynamic Programming for Queueing Networks , 2008 .
[7] Oualid Jouini,et al. Staffing a call center with uncertain non-stationary arrival rate and flexibility , 2012, OR Spectr..
[8] Jean-Philippe Vial,et al. Distributionally robust workforce scheduling in call centres with uncertain arrival rates , 2013, Optim. Methods Softw..
[9] Opher Baron,et al. Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements , 2009, Oper. Res..
[10] J. Eric Bickel,et al. Generating a Random Collection of Discrete Joint Probability Distributions Subject to Partial Information , 2013 .
[11] Ramandeep S. Randhawa,et al. Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited , 2010, Manag. Sci..
[12] Sem C. Borst,et al. Dimensioning Large Call Centers , 2000, Oper. Res..
[13] J. Michael Harrison,et al. A Method for Staffing Large Call Centers Based on Stochastic Fluid Models , 2005, Manuf. Serv. Oper. Manag..
[14] Avishai Mandelbaum,et al. Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers , 2009, Oper. Res..
[15] Herbert E. Scarf,et al. A Min-Max Solution of an Inventory Problem , 1957 .
[16] J. Michael Harrison,et al. Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method , 2006, Oper. Res..
[17] Luis Rademacher,et al. Approximating the centroid is hard , 2007, SCG '07.
[18] Itay Gurvich,et al. Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach , 2010, Manag. Sci..
[19] Haipeng Shen,et al. Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling , 2015, Manuf. Serv. Oper. Manag..
[20] John N. Tsitsiklis,et al. Introduction to linear optimization , 1997, Athena scientific optimization and computation series.
[21] Dimitris Bertsimas,et al. Robust Queueing Theory , 2015, Oper. Res..
[22] Erik A. van Doorn,et al. Convexity of Functions which are Generalizations of the Erlang Loss Function and the Erlang Delay Function , 1991, SIAM Rev..
[23] Pierre L'Ecuyer,et al. Modeling Daily Arrivals to a Telephone Call Center , 2003, Manag. Sci..
[24] David P. Morton,et al. Asymptotically optimal staffing of service systems with joint QoS constraints , 2014, Queueing Syst. Theory Appl..
[25] Amy R. Ward,et al. Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing , 2014 .
[26] Johan van Leeuwaarden,et al. Refining Square-Root Safety Staffing by Expanding Erlang C , 2011, Oper. Res..
[27] Ward Whitt,et al. Heavy-Traffic Limits for Queues with Many Exponential Servers , 1981, Oper. Res..
[28] Haipeng Shen,et al. Parametric Stochastic Programming Models for Call-Center Workforce Scheduling , 2012 .
[29] Assaf J. Zeevi,et al. On a Data-Driven Method for Staffing Large Call Centers , 2009, Oper. Res..