Making Place for Social Norms in the Design of Human-Robot Interaction

We argue that social robots should be designed to behave similarly to humans, and furthermore that social norms constitute the core of human interaction. Whether robots can be designed to behave in human-like ways turns on whether they can be designed to organize and coordinate their behavior with others’ social expectations. We suggest that social norms regulate interaction in real time, whereagents relies on dynamic information about their own and others’ attention, intention and emotion to perform social tasks.