Patterns of usage and context in interaction with communication support applications in mobile devices

Contact lists are one of the most frequently used applications on mobile devices. Users are reluctant to delete or remove contacts from their repositories and as modern smartphones provide an unlimited contact list storage space, these become increasingly large, sometimes measuring several hundred entries. In this paper we present our findings from two experiments with user-subjective and quantitative data concerning the use of mobile contact lists. We examine the role that frequency and recency of usage plays in the determination of a contact's importance, with a view to aid the speed and efficacy of the information seeking and retrieval process during the use of the contact list application.

[1]  Jan Blom,et al.  Designing for the evolution of mobile contacts application , 2008, Mobile HCI.

[2]  G. Miller.  The Social Approach. , 1951 .

[3]  Alain Karsenty,et al.  Unremarkable computing , 2002, CHI.

[4]  Mika Raento,et al.  ContextContacts: re-designing SmartPhone's contact book to support mobile awareness and collaboration , 2005, Mobile HCI.

[5]  Anupriya Ankolekar,et al.  Friendlee: A Mobile Application for Your Social Life , 2009, MobiCASE.

[6]  David A. Carr,et al.  Usability of mobile phones , 2003 .

[7]  Martin Böcker,et al.  Evaluating the Siemens C 10 Mobile Phone :-Going beyond „ quick and dirty “ Usability Testing , 1999 .

[8]  Harry Bruce,et al.  Don't take my folders away!: organizing personal information to get ghings done , 2005, CHI Extended Abstracts.

[9]  Sachin Gaur.  Mobile Phone contact book , the social approach ! , 2008 .

[10]  Barry A. T. Brown,et al.  Building a Context Sensitive Telephone: Some Hopes and Pitfalls for Context Sensitive Computing , 2004, Computer Supported Cooperative Work (CSCW).

[11]  Jaehwan Kim,et al.  Your phone automatically caches your life , 2006, INTR.

[12]  Andreas Komninos,et al.  The use of mobile contact list applications and a context-oriented framework to support their design , 2009, Mobile HCI.

[13]  Loren G. Terveen,et al.  Contact management: identifying contacts to support long-term communication , 2002, CSCW '02.

[14]  Andreas Komninos,et al.  You never call: Demoting unused contacts on mobile phones using DMTR , 2011, Personal and Ubiquitous Computing.

[15]  Anuradha Bhamidipaty,et al.  SymAB : Symbol-Based Address Book for the Semi-literate Mobile User , 2007, INTERACT.