A Method of Process Knowledge Representation and Acquisition in Corporation

As viewed from a corporation, each work is thought to be a dynamic process which is composed of some actions. In this paper, we define the actions in the business process and the relationships between them as the process knowledge (PK) of the business process. PK is researched with the methods of systems engineering. PK is represented together with multi-factor flow chart (MFFC) and multi-level document (MLD). The procedure for acquiring PK is also presented in the proposed method based on the characteristics of PK.