Applying grey model to prioritise technical measures in quality function deployment

The traditional approach to prioritise the technical measures in quality function deployment is to view an entire process as a decision-making problem and to use a one-to-one relationship, a standard series versus a compared series, instead of using a systematic viewpoint to determine the importance of technical measures by assuming the technical measures are independent. In this study, grey model, both GM(1,N) and GM(0,N) models, is applied to determine the priority of technical measures by evaluating the impact of each technical measure in the system. The technical measure with the highest impact in the system is considered to be the most important technical measure. Therefore, technical measures can be prioritised by their respective impacts in the system.