Purpose – To provide the graduate students, researchers, responsible personnel at major hazards installations (MHIs) with background on the technological emergencies, expert system (ES), and technological emergencies expert system (TEES) development.Design/methodology/approach – The design and development of an ES is achieved through six recommended phases. The assessment phase represents the problem feasibility and justifications. In TEES, the problem was identified that Malaysia has experienced several technological disasters. The process of acquiring, organizing, and studying knowledge is known as the knowledge acquisition. The qualitative and quantitative knowledge are needed to build the TEES. A general knowledge was obtained from the literature sources. The quantitative knowledge was obtained through a field survey and domain expert interview. The information, which has been obtained from the field survey through the questionnaire, was arranged and coded into software called Statistical Package for ...
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