Sociotechnical challenges in knowledge-intensive production environments

Increasing demands for innovative products and rising competition lead manufacturing companies to design more flexible and efficient production environments. Thus, factory work becomes increasingly knowledge intensive. Recent developments of digital technologies including social software, mobile technologies and augmented reality offer promising opportunities to empower knowledge workers, but lead also to sociotechnical challenges. We explore opportunities and challenges and show that they are applicable for a wide range of production strategies and manufacturing companies. Our study suggests genres of technologies to support knowledge work for tomorrow’s flexible production. It also extends the knowledge related to current trends and emerging technologies in advanced manufacturing environments to empower workers and to improve job satisfaction, efficiency and productivity.

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