论文信息 - Model of Rules for IT Organization Evolution

Model of Rules for IT Organization Evolution

The aim of this paper is to introduce the Model of Rules for IT Organization Evolution which shall be in compliance with the Generic IT Organization Evolution Model. Due to its general nature, a set of practical adjustments is proposed in order to adapt the Generic Model to the IT Service Management domain. Further, two sets of rules describing the evolution of the IT Service Management area are defined based on two types of rules introduced herein (i.e. descriptive and dynamic ones). Moreover, the results of business verification of the model are discussed. Finally, a new model of rules, carefully redesigned according to the verification stage, is proposed. In this paper two levels of rules are introduced --- operational and tactical ones, and usefulness of the Event-Driven Process Chain notation for development of the final version of the model of rules is presented.

Cezary Orlowski | Jaroslaw Pastuszak

[1] Adam Grzech,et al. Information systems architecture and technology , 2013 .

[2] Jan Mendling,et al. Metrics for Process Models: Empirical Foundations of Verification, Error Prediction, and Guidelines for Correctness , 2008, Lecture Notes in Business Information Processing.

[3] Cmmi Product Team. CMMI for Development, Version 1.2 , 2010 .

[4] Cezary Orłowski,et al. Service and service decomposition model-theoretical foundation of it service management , 2009 .

[5] Boudewijn F. van Dongen,et al. The ProM Framework: A New Era in Process Mining Tool Support , 2005, ICATPN.

[6] Cezary Orłowski,et al. Concept of generic IT organization evolution model , 2010 .

[7] Gianfranco Ciardo,et al. Applications and Theory of Petri Nets 2005, 26th International Conference, ICATPN 2005, Miami, USA, June 20-25, 2005, Proceedings , 2005, ICATPN.

[8] Cmmi Product Team. CMMI for Services, Version 1.2 , 2011 .

[9] Cezary Orłowski,et al. Practical use of generic IT organization evolution model , 2010 .