Feature-based Selection for Open-source Video Conferencing Software System Using Fuzzy Analytical Hierarchy Process (FAHP)

There has been an increase in the number of video conferencing tools used during the COVID19 outbreak. Video Conferencing has become a more prevalent and reliable tool when traveling, and face-to-face meetings are not an option. Evaluating and choosing the best conferencing tool that meets the requirement of the organization is difficult. A reliable conferencing tool provides the dual benefit of allowing users to communicate effectively with their teams and clients while also making the Information Technology (IT) department's job easier. Choosing an inappropriate conferencing tool may critically affect the functioning and processes of the business. Our study's core purpose is to evaluate and select the video conferencing platform, which is based upon the methodology called Multi-criteria decision making (MCDM). Numerous proceedings were considered during the evaluation process, and the best software packages selected were based upon a set of matrix outcomes using Fuzzy AHP. The experimental observation demonstrates that two software packages, zoom, and blue jeans, can give better results based upon their ranking scores among the selected alternatives.