The effects of crisis types on corporate warmth and competence perceptions: Interplay with post-crisis promotion types for corporate attitude recovery

[1]  Hyun Ju Jeong,et al.  News credibility revisited: the roles of news comment engagement and news literacy on news portal credibility in South Korea , 2022, Asian Journal of Communication.

[2]  Harsha Gangadharbatla,et al.  Investigating the reception of broad versus specific CSR messages in advertisements in an environmental context , 2020, Journal of Marketing Communications.

[3]  Sejin Ha,et al.  The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms , 2020 .

[4]  Dong Hoo Kim,et al.  Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses , 2019, Journal of Business Ethics.

[5]  Haiying Wei,et al.  Male Versus Female: How the Gender of Apologizers Influences Consumer Forgiveness , 2019 .

[6]  Jean Kelso Sandlin,et al.  Seeking sincerity, finding forgiveness: YouTube apologies as image repair , 2018, Public Relations Review.

[7]  Ester van Laar,et al.  Should the Shady Steal Thunder? The Effects of Crisis Communication Timing, Pre‐Crisis Reputation Valence, and Crisis Type on Post‐Crisis Organizational Trust and Purchase Intention , 2018 .

[8]  J. J. Cronin,et al.  Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs Moderates Their Impact on Service Satisfaction , 2016 .

[9]  Yongjun Sung,et al.  Consumer emotional intelligence and its effects on responses to transgressions , 2016 .

[10]  Hean Tat Keh,et al.  Taming the Blame Game: Using Promotion Programs to Counter Product-Harm Crises , 2016 .

[11]  Harald J. van Heerde,et al.  Rising from the Ashes: How Brands and Categories Can Overcome Product-Harm Crises , 2013 .

[12]  Chris Malone,et al.  Not all disasters are equal in the public's eye: The negativity effect on warmth in brand perception , 2014 .

[13]  Wayne D. Hoyer,et al.  Willingness to Pay for Cause-Related Marketing: The Impact of Donation Amount and Moderating Effects , 2012 .

[14]  S. Fiske,et al.  Brands as Intentional Agents Framework: How Perceived Intentions and Ability Can Map Brand Perception. , 2012, Journal of consumer psychology : the official journal of the Society for Consumer Psychology.

[15]  Chris Pullig,et al.  Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies , 2011 .

[16]  M. Barone,et al.  Warm Glow or Cold, Hard Cash? Social Identity Effects on Consumer Choice for Donation versus Discount Promotions , 2011 .

[17]  K. Vohs,et al.  Non-Profits are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter , 2010 .

[18]  D. Wegner,et al.  Dimensions of Mind Perception , 2007, Science.

[19]  N. Dawar,et al.  Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis , 2004 .

[20]  Sherry J. Holladay,et al.  Helping Crisis Managers Protect Reputational Assets , 2002 .

[21]  Amy J. C. Cuddy,et al.  A model of (often mixed) stereotype content: competence and warmth respectively follow from perceived status and competition. , 2002, Journal of personality and social psychology.

[22]  Banwari Mittal A comparative analysis of four scales of consumer involvement , 1995 .

[23]  Richard A. Spreng,et al.  How Does Motivation Moderate the Impact of Central and Peripheral Processing on Brand Attitudes and Intentions , 1992 .

[24]  John J. Skowronski,et al.  Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases. , 1987 .