Antecedents to Online Purchasing–An Exploratory Comparison of Anglo versus Hispanic Consumers in the United States

ABSTRACT This exploratory research investigates whether or not Anglo versus Hispanic consumers in the United States (US) differ with respect to purchase behavior on the Internet. As a new, ground-breaking innovation, the Internet represents an entirely new medium of exchange. In this study, we address whether or not the Internet has been adopted to the same extent and in the same way(s) among Anglo and Hispanic US consumers. Anglos and Hispanics represent the two largest segments of the US population and, curiously, little if any marketing research has compared and contrasted these two groups with respect to using the Internet to make commercial purchases. Extant theory and research in electronic commerce provide a basis to suggest that there may, in fact, be differences across these two US sub-cultures. Our findings reveal that the two groups do actually differ in this regard; the data also offer insights into these differences.

[1]  Lydia J. Price,et al.  A Cross-Cultural Study of Interpersonal Information Exchange , 1996 .

[2]  Karim Alrawi The internet and international marketing , 2007 .

[3]  Joseph C. Miller,et al.  The Effect of Culture upon Innovativeness , 1991 .

[4]  Thomas S. Robertson,et al.  Prediction of Consumer Innovators: Application of Multiple Discriminant Analysis , 1968 .

[5]  William R. Darden,et al.  Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value , 1994 .

[6]  Lenita M. Davis,et al.  Empirical testing of a model of online store atmospherics and shopper responses , 2003 .

[7]  E. Hirschman Predictors of Self-Projection, Fantasy Fulfillment, and Escapism , 1983 .

[8]  Rolph E. Anderson,et al.  E‐satisfaction and e‐loyalty: A contingency framework , 2003 .

[9]  D. Hoffman,et al.  Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations , 1996 .

[10]  Terry L. Childers Assessment of the Psychometric Properties of an Opinion Leadership Scale , 1986 .

[11]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[12]  Demographic, Situational, and Shopping Comparisons of Hispanic and Non-Hispanic Mall Patrons , 1995 .

[13]  J. Hair Multivariate data analysis , 1972 .

[14]  Saeed Samiee,et al.  The Internet and International Marketing: Is There a Fit? , 1998 .

[15]  M. Evans Consumer Behaviour towards Fashion , 1989 .

[16]  Robert M. Schindler,et al.  The Excitement of Getting a Bargain: Some Hypotheses Concerning the Origins and Effects of Smart-Shopper Feelings , 1989 .

[17]  G. Hofstede The Cultural Relativity of Organizational Practices and Theories , 1983 .

[18]  Donald J. Baumann,et al.  Altruism as hedonism: Helping and self-gratification as equivalent responses. , 1981 .

[19]  Leon G. Schiffman,et al.  Toward a better understanding of the interplay of personal values and the internet , 2003 .

[20]  A. Rao,et al.  The Effect of Price, Brand Name, and Store Name on Buyers’ Perceptions of Product Quality: An Integrative Review , 1989 .

[21]  L. Flynn,et al.  Opinion leaders and opinion seekers: Two new measurement scales , 1996 .

[22]  William R. Darden,et al.  Mutually Adaptive Effects of Interpersonal Communication , 1971 .

[23]  Steven N. Silverman,et al.  Adoption of Internet shopping: the role of consumer innovativeness , 2000, Ind. Manag. Data Syst..

[24]  A. E. Crowley,et al.  Measuring the hedonic and utilitarian dimensions of attitudes toward product categories , 1992 .

[25]  Steven M. Edwards,et al.  Internet Diffusion in Japan: Cultural Considerations , 2002, Journal of Advertising Research.

[26]  R. Batra,et al.  Measuring the hedonic and utilitarian sources of consumer attitudes , 1991 .

[27]  Dennis W. Rook The Buying Impulse , 1987 .

[28]  G. Marín,et al.  Research with Hispanic Populations , 1991 .

[29]  Thomas W. Valente Network models of the diffusion of innovations , 1996, Comput. Math. Organ. Theory.

[30]  Christiana Smith Shi,et al.  Building a Strategy for Electronic Home Shopping , 1994 .

[31]  Dennis L. Hoffman,et al.  Marketing in Hypermedia Computer-Mediated Environments : Conceptual Foundations 1 ) , 1998 .

[32]  D. Commerce Statistical abstract of the United States , 1978 .

[33]  K. Murray Loyalty By Design: Understanding Consumers' Reluctance To Shop When Buying Online , 2002 .

[34]  Hirokazu Takada,et al.  The Relationship between Mass Media Availability and the Multicountry Diffusion of Consumer Products , 1999 .

[35]  Thomas Tseng,et al.  Ethnicity in the Electronic Age: Looking at the Internet through a Multicultural Lens. , 2001 .

[36]  M. Mooij Global marketing and advertising : understanding cultural paradoxes , 1998 .

[37]  R. Peterson,et al.  Consumer information search behavior and the internet , 2003 .

[38]  P. W. Turnbull,et al.  Diffusion of Innovation and Opinion Leadership , 1980 .

[39]  Donna L. Hoffman,et al.  Measuring the Customer Experience in Online Environments: A Structural Modeling Approach , 2000 .

[40]  U. C. Bureau Statistical Abstract of the United States , 2004 .

[41]  Christopher G. Lewis The media equation: How people treat computers, televisions, and new media as real people and places , 1997 .

[42]  Egil Juliussen,et al.  The Computer Industry Almanac , 1987 .

[43]  Stephen K. Koernig E‐scapes: The electronic physical environment and service tangibility , 2003 .

[44]  Fuan Li,et al.  Inter-American Perspectives from Mall Shoppers , 2001 .

[45]  E. Rogers,et al.  Diffusion of Innovations , 1964 .

[46]  B. Rosenbloom Guest editorial: Behavioral dimensions of e-commerce: Augmenting technology and economics , 2003 .

[47]  S. A. Baumgarten The Innovative Communicator in the Diffusion Process , 1975 .

[48]  Chol Lee,et al.  Determinants of National Innovativeness and International Market Segmentation , 1990 .

[49]  Stephen C. Cosmas,et al.  Identification of Opinion Leaders across Cultures: An Assessment for Use in the Diffusion of Innovations and Ideas , 1980 .

[50]  Mark E. Slama,et al.  Behavioral characteristics of the recreational shopper and implications for retail management , 1985 .

[51]  Linda L. Price,et al.  The market maven: A diffuser of marketplace information. , 1987 .

[52]  Bart J. Bronnenberg,et al.  Exploring the implications of the internet for consumer marketing , 1997 .

[53]  Clifford Nass,et al.  The media equation - how people treat computers, television, and new media like real people and places , 1996 .

[54]  Humberto Valencia Developing an Index to Measure QHispanicnessQ , 1985 .