A Practical Model of Value Co-creation in Healthcare Service
暂无分享,去创建一个
Vincent G. Duffy | Yuehwern Yih | H. Onan Demirel | Hangjun Tong | Yuehwern Yih | B. Bidassie | Balmatee Bidassie | Le Zhang | H. Demirel | Le Zhang | V. Duffy | Hangjun Tong
[1] Youjae Yi,et al. Customer value co-creation behavior: scale development and validation , 2013 .
[2] C. Prahalad,et al. Co‐creating unique value with customers , 2004 .
[3] A. Gustafsson,et al. Idea generation: customer co‐creation versus traditional market research techniques , 2011 .
[4] E. Jaakkola,et al. Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process , 2012 .
[5] C. Grönroos. Value co-creation in service logic: A critical analysis , 2011 .
[6] Stephen L. Vargo,et al. On value and value co-creation: A service systems and service logic perspective , 2008 .
[7] Vincent G. Duffy,et al. Application of Bayesian Networks in Consumer Service Industry and Healthcare , 2014, HCI.
[8] T. Maurer,et al. A comparison of Likert scale and traditional measures of self-efficacy. , 1998 .
[9] Bo Edvardsson,et al. Does Service-Dominant Design Result in a Better Service System? , 2011 .
[10] David Badcott. The expert patient: Valid recognition or false hope? , 2005, Medicine, health care, and philosophy.
[11] Mattias Elg,et al. Co‐creation and learning in health‐care service development , 2012 .
[12] Vincent G. Duffy,et al. A Predictive Model of Occupational and Lifestyle Risk Factors and Pain Management Strategies for Participants in a Wellness Program Diagnosedwith Chronic Low Back Pain , 2014 .
[13] Stephen L. Vargo,et al. Evolving to a New Dominant Logic for Marketing , 2004 .
[14] M. Porter,et al. What is value in health care? , 2010, The New England journal of medicine.
[15] Lars Nordgren. Value creation in health care services – developing service productivity: Experiences from Sweden , 2009 .
[16] A. Payne,et al. Managing the co-creation of value , 2008 .
[17] R. Peterson,et al. Measuring customer satisfaction: Fact and artifact , 1992 .
[18] P. Pasini,et al. Service co-production and value co-creation: The case for a service-oriented architecture (SOA) , 2008 .
[19] Martina Morris,et al. Network Epidemiology: A Handbook for Survey Design and Data Collection , 2004 .
[20] R. Westbrook. A Rating Scale for Measuring Product/ Service Satisfaction , 1980 .