Modular logistics service platform

Providing customized services to satisfy the customers from different industry background is the emerging and critical issue of the success of the third party logistics company. This paper develops a modular logistics service platform for the third party logistics providers who are facing varied customer requirements from different industries, targeting quick identification of customer requirements and generation of comprehensive and modular logistics services in fast-changing customization environments. Three dimensions of the modular logistics service platform are identified, that is service, process, and activity, which reflects customer's individual requirements. By combining different existed modular components in the service platform, this proposed philosophy can be efficiently used to develop new services for both the existed customers and the new customers.

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